{"id":16,"date":"2015-09-17T10:25:50","date_gmt":"2015-09-17T09:25:50","guid":{"rendered":"http:\/\/clients.vividnight.com\/visionair\/?p=16"},"modified":"2016-12-26T23:37:38","modified_gmt":"2016-12-26T23:37:38","slug":"service-design-and-user-experience","status":"publish","type":"post","link":"https:\/\/visionar.design\/blog\/cn\/service-design-and-user-experience\/","title":{"rendered":"Service Design and User Experience | \u670d\u52d9\u8a2d\u8a08\u8207\u7528\u6236\u9ad4\u9a57"},"content":{"rendered":"<p>\u670d\u52a1\u8bbe\u8ba1(\u901a\u5e38\u7b80\u79f0SD)\u662f\u4e00\u4e2a\u8fd9\u4e8c\u5341\u9980\u5e74\u624d\u6d6e\u51fa\u6c34\u9762\u7684\u8bbe\u8ba1\u9886\u57df\u3002\u5b83\u4e3b\u8981\u5305\u542b\uff1a\u5ba2\u6237\u4e0e\u4ea7\u54c1\u548c\u4ea7\u54c1\u4f9b\u5e94\u65b9\u7684\u4e92\u52a8\u7ecf\u9a8c\u8fd8\u6709\u5bf9\u5176\u6574\u4f53\u7ed3\u6784\u4e2d\u6240\u6709\u73af\u8282\u7684\u91cd\u65b0\u8ba4\u77e5\u3002\u5c31\u50cf\u4ea7\u54c1\u8bbe\u8ba1\u80fd\u591f\u88ab\u7406\u89e3\u4e3a\u8bbe\u8ba1\u6709\u5f62\u4e0e\u65e0\u5f62\u7684\u4ea7\u54c1\u5982\u70e4\u9eb5\u5305\u673a\u3001\u4e00\u4e2a\u8282\u65e5;\u670d\u52a1\u8bbe\u8ba1\u5305\u542b\u7740\u4fe1\u606f\u4f20\u8fbe\u3001\u8d2d\u4e70\u7ecf\u9a8c\u548c\u4efb\u4f55\u4e0e\u4ea7\u54c1\u552e\u540e\u670d\u52a1\u4f34\u968f\u7684\u4f53\u9a8c\u8bbe\u8ba1\u3002<\/p>\n<blockquote><p>\u670d\u52a1\u8bbe\u8ba1\u5305\u542b\u7740\u4fe1\u606f\u4f20\u8fbe\u3001\u8d2d\u4e70\u7ecf\u9a8c\u548c\u4efb\u4f55\u4e0e\u4ea7\u54c1\u552e\u540e\u670d\u52a1\u4f34\u968f\u7684\u4f53\u9a8c\u8bbe\u8ba1\u3002<\/p><\/blockquote>\n<p><span style=\"color: rgb(35, 35, 35); 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font-family: Lato; font-size: 15px;\">\u670d\u52a1\u8bbe\u8ba1\u6bd4\u57fa\u672c\u7528\u6237\u4f53\u9a8c\u6a21\u578b\u66f4\u4e3a\u8907\u6742\u3002<\/span><\/p><\/blockquote>\n<p id=\"yui_3_16_0_1_1442430677702_2327\" dir=\"ltr\"><span style=\"color: rgb(35, 35, 35); font-family: Lato; font-size: 15px;\">\u4e8c\u6765, \u670d\u52a1\u8bbe\u8ba1\u662f\u4e2a\u6bd4\u57fa\u672c\u7528\u6237\u4f53\u9a8c\u6a21\u578b\u66f4\u8907\u6742\u7684\u56e0\u7d20\u6709\uff1a<\/span>\n<\/p>\n<p dir=\"ltr\">\n<ol>\n<li dir=\"ltr\">\u591a\u4e2a\u7528\u6237\u539f\u578b\u7814\u7a76,\u662f\u4e00\u4e2a\u5047\u8bbe\u5404\u79cd\u4e0d\u540c\u7684\u7528\u6237\u7fa4\u4f53, \u8003\u8651\u4ed6\u4eec\u6240\u6709\u4ed6\u4eec\u4f1a\u4f7f\u7528\u7684\u5404\u79cd\u6e20\u9053\u3002<\/li>\n<li dir=\"ltr\">\u96cf\u5f62\u539f\u578b,\u8fd9\u662f\u6a21\u578b\u6216\u662f\u7a7a\u95f4\u539f\u578b(\u5b9e\u4f53\u6216\u662f\u6570\u5b57\u5316\u73af\u5883)\u7528\u4e8e\u7528\u6237\u539f\u578b\u7814\u7a76\uff0c\u5728SD\u4e2d\u65f6\u5e38\u4e3a\u7acb\u4f53\uff0c\u4f46\u662f\u56e0\u4e3a\u9700\u8981\u8003\u8651\u5230\u6570\u4e2a\u6e20\u9053\uff0c\u800c\u6bcf\u4e2a\u6e20\u9053\u4f1a\u56e0\u4e3a\u7528\u6237\u539f\u578b\u800c\u8f6c\u53d8\u3002<\/li>\n<li dir=\"ltr\">\u573a\u666f, \u662f\u591a\u4e2a\u6a21\u578b\u4e0e\u7a0b\u5e8f\u7684\u8907\u6742\u7684\u8003\u5bdf\u65b9\u6cd5\u3002\u56e0\u4e3a\u5b83\u5c06\u900f\u8fc7\u6570\u4e2a\u7ba1\u9053\u5206\u6790\u670d\u52a1\u63d0\u4f9b\u65b9\u9488\u5bf9\u4e0e\u4e4b\u76f8\u5e94\u7684\u4f7f\u7528\u573a\u666f\u63a1\u53d6\u7684\u884c\u52a8\u548c\u7a0b\u5e8f\uff0c\u4e5f\u56e0\u4e3a\u5b83\u5c06\u6240\u6709\u7684\u670d\u52a1\u89c6\u4e3a\u4e00\u4e2a\u5355\u4e00\u7684\u7cfb\u7edf\u3002\u4ee5SD\u6765\u8bf4,\u8fd9\u79cd\u573a\u666f\u63cf\u8ff0\u65f6\u5e38\u88ab\u79f0\u4e3a\u670d\u52a1\u84dd\u56fe(Laura Keller, UXMatters.com, 2014)<\/li>\n<\/ol>\n<blockquote>\n<p dir=\"ltr\"><span style=\"color: rgb(35, 35, 35); 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