Category / Design & Dev / Service Design / User Experience / UX
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Health: Keeping The Clinician And The Patient At The Centre Of ICT Development
As my work is to be intrigued by and help craft man-machine interfaces, on the occasional visit to hospital appointments, I often peer over the practitioner’s shoulder to look at whatever they’re using to capture my data. Sometimes it’s uneventful. But at others, it has seemed that the practitioner is struggling to make head or…
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Travel Management Portal: A Case Study
Some of our most enjoyable work – where we’ve designed the application architecture and added the visual layer – has remained as a concept only. At times a variance of what we finalise with our client is put into production. Sometimes the reason for an application is to leverage some other mission of a business’…
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Colour-blindness and User Experience
When surfing the internet, can you distinguish green or blue on interfaces? Or are you part of the 4.5% of the population that are colour-blind? When designing interfaces, many designers tend to forget that 4.5% part of the population and do not include them as users into their designing process. But designing for colour-blind people…
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A Quick Overview on the Importance of Personas and Scenarios
A “Persona” is a fictional character developed to represent an actual user of your service, product, site or brand. These experience personas are different from the marketing personas that represent a target market segment and often focus on distribution channels, buying behaviour, and demographics. In the user experience context, creating personas helps with understanding a…
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UX across the Generations…
We put forward the question on a recent webinar focussed on Millennials as to whether there were any similarities in user behaviour across all the generation groups – Boomlets, Millennials, Generation X and Baby Boomers* – once those born in those generations had reached a certain age. We asked the question because we find that…
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The Role of Digital in Fashion Service Design
Service design, as we’ve covered in an earlier post, is a form of conceptual design that involves the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers. It comprises of a number of elements,…