Category / Design & Dev / Service Design / User Experience / UX
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![A cuban woman receiving a consultation at a hospital bedside]()
Health: Keeping The Clinician And The Patient At The Centre Of ICT Development
As my work is to be intrigued by and help craft man-machine interfaces, on the occasional visit to hospital appointments, I often peer over the practitioner’s shoulder to look at whatever they’re using to capture my data. Sometimes it’s uneventful. But at others, it has seemed that the practitioner is struggling to make head or…
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Public Healthcare Application Experience: Data Collection For Better Quality Care
ICT systems always require some aspect of adaptation by the user to the system as well as, hopefully, the modelling of the system to the users and their tasks. For ICT software to provide genuine support to healthcare environments, an obvious but fairly awkward challenge must be overcome: In a working environment like primary healthcare…
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Travel Management Portal: A Case Study
Some of our most enjoyable work – where we’ve designed the application architecture and added the visual layer – has remained as a concept only. At times a variance of what we finalise with our client is put into production. Sometimes the reason for an application is to leverage some other mission of a business’…
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A Quick Overview on the Importance of Personas and Scenarios
A “Persona” is a fictional character developed to represent an actual user of your service, product, site or brand. These experience personas are different from the marketing personas that represent a target market segment and often focus on distribution channels, buying behaviour, and demographics. In the user experience context, creating personas helps with understanding a…
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The Similarities and Differences between Chinese and Western Fashion e-Commerce Markets
Many foreign companies with an interest in China as well as its own domestic companies have begun to invest in e-commerce to increase profits over their “bricks and mortar” businesses within the country. Achievements from Taobao, Jingdong and other e-commerce sites have gone a long way to convince generally conservative Chinese consumers to be more accepting…
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The Role of Digital in Fashion Service Design
Service design, as we’ve covered in an earlier post, is a form of conceptual design that involves the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers. It comprises of a number of elements,…
